Our commitment to fair and transparent refund practices.
Last updated: February 10, 2026
Our Commitment: We believe in helping our customers as far as possible, and have therefore a liberal cancellation policy.
Under this policy:
Cancellations will be considered only if the request is made within Not Applicable of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
Important Notice: We do not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Not Applicable of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Not Applicable of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Processing Time: In case of any Refunds approved by us, it'll take Not Applicable for the refund to be processed to the end customer.
For cancellation requests, refund inquiries, or questions about this policy, please contact us:
Response Time: We typically respond to cancellation and refund requests within 24-48 hours during business days.
We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Note: This cancellation and refund policy is designed to be fair and reasonable while protecting the integrity of our services. We are committed to working with our customers to resolve any issues and ensure satisfaction with our platform.